Pantera AI Inc.
TERMS OF SERVICE
PANTERA AI INC. TERMS OF SERVICE
Pantera AI, Inc.
Effective Date: September 9, 2026
Last Updated: September 9, 2026
Supersedes the version effective November 19, 2025.
By accessing or using the Pantera AI platform, including our PRAG (Process Reasoning and Automation Generation) neuro-symbolic engine and associated services (collectively, the "Platform"), you ("User", "you", or "your") agree to be bound by these Terms and Conditions ("Terms"). If you are using the Platform on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms.
IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE PLATFORM.
The Platform utilizes proprietary neuro-symbolic AI technology that combines:
The Platform provides:
To access the Platform, you must:
You are responsible for all activities under your account. Notify us immediately of any unauthorized use or security breach at security@getpantera.com.
The Platform is not directed to children under 13, and we do not knowingly collect personal data from children under 13. You must not use the Platform if you are under 13 years old. If you believe a child under 13 has provided us with personal data, contact us at legal@getpantera.com and we will take appropriate steps to delete such information.
Pantera AI does not train, fine-tune or otherwise adapt artificial intelligence models using Customer Content. We do not build models from customer data, and we do not use one customer's content to develop, improve or deliver capabilities for any other customer.
Where the Platform relies on third-party model providers, we engage those providers on contractual terms that prohibit the use of Customer Content to train, fine-tune or otherwise improve their models. We do not submit Customer Content to any provider for training purposes.
By using the Platform, you consent to the processing of your content and interaction data solely for the following purposes:
We will not use your content, workflows, business rules or process knowledge for the benefit of any third party, other customer or unrelated project without your prior written authorization.
You consent to the recording of the screen demonstrations you provide, the analysis of visual elements in the content you upload, the monitoring of automation performance metrics, and the collection of the feedback you choose to submit.
Pantera AI, Inc. owns all rights, title and interest in the PRAG neuro-symbolic engine and underlying technology, the Platform software, algorithms and architectures, the symbolic reasoning frameworks and neural network models, and all improvements, modifications and derivatives thereof.
You retain ownership of the original content you upload (screen recordings, documents), your proprietary business processes and workflows, and the data you input that is not derived from Platform processing (collectively, "Customer Content").
As between you and Pantera AI, and subject to Pantera AI's underlying Platform intellectual property, you may use the outputs as set out below.
a) Standard license grant. You receive a non-exclusive, worldwide, perpetual, royalty-free license to use, modify and deploy outputs for your internal business purposes. The license is contingent on compliance with these Terms and payment of applicable fees, and includes the right to create derivative works from outputs for your internal use.
b) Platform technology. Outputs may incorporate or be generated using proprietary Platform technology, including algorithms, reasoning frameworks and neural architectures. Pantera AI retains all rights to that underlying technology, methodology and process. You may not extract, reverse engineer or replicate the Platform technology from outputs.
c) Custom developments. For custom automation solutions developed collaboratively with Pantera AI: you own the business logic, process specifications and domain-specific content you provide; Pantera AI owns the underlying AI technology, reusable components and technical frameworks; and specific custom implementations may be subject to negotiated terms in separate agreements. Custom development ownership is documented in your enterprise agreement or statement of work.
d) Proprietary notices. You may not remove or obscure proprietary notices, trademarks or attributions from outputs. Platform-generated code or workflows may include technical markers for support purposes.
Any feedback, suggestion or improvement you provide becomes the property of Pantera AI and may be incorporated into the Platform without compensation. This Section does not permit the use of Customer Content for model training, which remains governed by Section 4.1.
You may use the Platform solely for lawful business process automation, internal workflow optimization, integration with authorized systems, and other uses expressly authorized in writing.
You shall not:
We commit to providing clear explanations of automated decisions on request, reasoning traces for symbolic inference paths, confidence scores and uncertainty indicators, and audit logs for compliance purposes.
You have the right to access documentation about Platform capabilities and limitations, understand how your data is processed, request information about specific automation decisions, and receive notice of material changes to the service.
We process data in accordance with our Privacy Policy and applicable data protection laws, including the GDPR, the CCPA and other applicable regional regulations.
Where the Services involve the processing of personal data on your behalf, the parties shall execute Pantera AI's standard Data Processing Agreement ("DPA"), which is incorporated into and forms part of these Terms. The DPA governs the roles of the parties, the categories of data, the security measures, the sub-processors, the international transfer mechanisms and the assistance we provide with data subject requests. In the event of a conflict between the DPA and these Terms in respect of the processing of personal data, the DPA prevails.
We implement industry-standard security measures, including encryption in transit and at rest, access controls and authentication, periodic security assessments, and incident response procedures.
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY OF OUTPUTS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
a) Exclusion of damages. PANTERA AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE OR GOODWILL.
b) Cap on liability. OUR TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF (i) THE AMOUNT PAID BY YOU IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (ii) ONE THOUSAND DOLLARS (US $1,000).
We specifically disclaim liability for errors in automated reasoning or process generation, decisions made on the basis of Platform outputs, integration failures with third-party systems, unexpected behavior in edge cases, and performance variations in complex scenarios.
The limitation in Section 9.2(b) applies to all claims arising out of or relating to these Terms and to any agreement incorporating them, including claims for indemnification and claims arising under any confidentiality or non-disclosure undertaking between the parties, whether contained in these Terms, in an Order Form or in a separate instrument.
Claims arising from a breach of confidentiality obligations or from the infringement or misappropriation of intellectual property rights are subject to the separate cap set out in the applicable Order Form. Where no such cap is stated, those claims are subject to the cap in Section 9.2(b).
Nothing in this Section limits liability that cannot be limited under applicable law, including liability for fraud or willful misconduct.
You have the right to access your account and data, request correction of inaccurate information, export your proprietary workflows subject to technical feasibility, receive support according to your service tier, and file claims through our dispute resolution process.
You must use the Platform in compliance with these Terms, ensure you have rights to all content you upload, maintain appropriate backups of critical data, implement reasonable security measures, and cooperate with our support and security teams.
For technical issues or general inquiries: support@getpantera.com. Response time within 2 business days. Support hours Monday to Friday, 9:00 a.m. to 5:00 p.m. EST.
All disputes arising out of or relating to these Terms or your use of the Platform shall be resolved as follows.
Step 1. Direct resolution (required). Contact us at legal@getpantera.com with detailed information about your claim. Both parties agree to negotiate in good faith for 30 days.
Step 2. Mediation (optional). If unresolved after 30 days, either party may request non-binding mediation through the American Arbitration Association (AAA).
Step 3. Binding arbitration (required). Any dispute not resolved through Steps 1 and 2 shall be settled exclusively by binding arbitration under the AAA Commercial Arbitration Rules, seated in Delaware, United States, before a single arbitrator mutually agreed upon or appointed by the AAA, conducted in English and governed by Delaware law as specified in Section 12.1.
Exceptions to arbitration. Claims for injunctive relief to protect intellectual property rights, and claims under US $10,000, which may be pursued in small claims court.
For intellectual property claims (copyright, patent, trademark): ip@getpantera.com. Include a detailed description and supporting documentation. We will respond within 10 business days.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.
Subject to the dispute resolution process in Section 11.2, all disputes shall be resolved through binding arbitration in Delaware. For the limited exceptions noted in Section 11.2, exclusive jurisdiction shall lie with the state and federal courts located in Wilmington, Delaware, and by using the Platform you consent to personal jurisdiction there for such proceedings.
You agree that any arbitration or proceeding shall be conducted on an individual basis only. You waive the right to participate in class actions, class arbitrations or representative actions.
For users outside the United States, the arbitration provisions in Section 11.2 apply equally, Delaware law governs as specified in Section 12.1, arbitration awards are enforceable under the New York Convention, and local mandatory consumer protection laws may apply where they cannot be waived by agreement.
These Terms may be made available in languages other than English for convenience. In the event of any discrepancy or conflict, the English version prevails.
Plans and pricing displayed on our website are general commercial information and are provided for reference only. They do not form part of any executed agreement and do not modify the commercial terms agreed with a customer.
Where you have entered into an Order Form, quotation, statement of work, enterprise agreement or other specific agreement with Pantera AI, the prices, fees, volumes, term, renewal conditions and any other commercial terms set out in that document prevail over any information published on our website and over these Terms.
In the event of a conflict, the order of precedence is: (i) the executed Order Form or specific agreement; (ii) the Data Processing Agreement, in respect of the processing of personal data; (iii) these Terms; and (iv) information published on our website.
Subscriptions auto-renew unless cancelled. Changes to the prices set out in an executed Order Form require 30 days' written notice and take effect at the start of the following renewal term, unless that Order Form provides otherwise. Material changes to commercial terms require the customer's written acceptance.
Payment is due upon invoice. Late payments accrue interest at 1.5% per month. We may suspend service for non-payment.
You may terminate your account at any time by providing 30 days' written notice, paying all outstanding fees, and exporting your data within technical limitations.
We may terminate or suspend your access immediately for breach of these Terms, non-payment, illegal or harmful use, or upon request by law enforcement.
Upon termination your access to the Platform ceases, we may delete your data after 30 days, licenses to outputs remain in effect where paid for, and confidentiality obligations survive.
We may modify these Terms by posting updated Terms on our website and providing notice by email or through the Platform interface. Updates are effective 30 days after notice and continued use constitutes acceptance. Modifications to these Terms do not amend the commercial terms of an executed Order Form, which may only be amended as provided in Section 13.1.
These Terms, together with our Privacy Policy, the Data Processing Agreement where applicable, and any executed service agreement, constitute the entire agreement between you and Pantera AI.
If any provision is found unenforceable, the remaining provisions continue in full force.
Our failure to enforce any right or provision is not a waiver of that right or provision.
You may not assign these Terms without our written consent. We may assign our rights to any successor or affiliate.
Neither party is liable for delays caused by circumstances beyond reasonable control.
Enterprise customers may have separate agreements that supersede these Terms.
Support is provided Monday to Friday, 9:00 a.m. to 5:00 p.m. EST, as set out in Section 11.1. Availability commitments, response times, severity levels, remediation targets and service credits apply only where a Service Level Agreement has been executed and attached to the applicable Order Form. Absent such an agreement, no contractual availability or response-time commitment applies. Dedicated support channels, custom integration assistance and priority feature requests are available for enterprise tiers as set out in the applicable Order Form.
You represent that you are not located in a country subject to a United States embargo, are not on any United States government restricted parties list, and are not using the Platform for prohibited end uses.
Pantera AI, Inc.
General inquiries: info@getpantera.com
Legal: legal@getpantera.com
Support: support@getpantera.com
Privacy: privacy@getpantera.com
Security: security@getpantera.com
Address: 1415 Coral Ridge Dr, Fort Lauderdale, FL 33304, United States
Phone: +1 786 301 6313
BY USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.